The Collections Associate is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.
Keep accurate records of all collection activities
Contact customers with outstanding payments via phone, email, or any other communication channel provided by the company
Negotiate payment plans and arrange for payment of outstanding balances
Monitor payment arrangements and follow up with customers as necessary
Provide exceptional customer service and handle customer complaints and inquiries on payments
Identify and escalate non performing accounts as per the escalation policy
Adhere to all company policies and procedures related to collections
Collaborate with Commercial and Operations teams to ensure prompt resolution of payment related issues.
Conduct field visits where necessary as per the credit and collections policy
Meet or exceed collection targets and goals
Bachelors degree in a business or related field
1-2 years of experience in collections or a related field
Proficient in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, Google Suite etc
Who You Are
Excellent communication and negotiation skills
Strong attention to detail and ability to manage multiple tasks simultaneously
Ability to work independently and as part of a team
Ability to maintain a positive attitude and work well in a fast-paced environment
Interested and qualified candidates should make their applications to Ilara Health via the link Job Openings at Ilara HealthApply for this Job Now
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