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Job Description

The role

The Collections Associate is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment arrangements, and maintaining accurate records of all interactions.

Responsibilities:

Keep accurate records of all collection activities

Contact customers with outstanding payments via phone, email, or any other communication channel provided by the company

Negotiate payment plans and arrange for payment of outstanding balances

Monitor payment arrangements and follow up with customers as necessary

Provide exceptional customer service and handle customer complaints and inquiries on payments

Identify and escalate non performing accounts as per the escalation policy

Adhere to all company policies and procedures related to collections

Collaborate with Commercial and Operations teams to ensure prompt resolution of payment related issues.

Conduct field visits where necessary as per the credit and collections policy

Meet or exceed collection targets and goals

Requirements

Bachelors degree in a business or related field

1-2 years of experience in collections or a related field

Proficient in CRM system e.g Hubspot, Zoho, Hudo, Microsoft Office, Google Suite etc

Who You Are

Excellent communication and negotiation skills

Strong attention to detail and ability to manage multiple tasks simultaneously

Ability to work independently and as part of a team

Ability to maintain a positive attitude and work well in a fast-paced environment

How To Apply

Interested and qualified candidates should make their applications to Ilara Health via the link Job Openings at Ilara Health

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