Loans /Debt Collection Officer

Date Posted: July 8, 2021, 10:18 a.m.

Job Description

Our client, a leading urban Sacco based in Nairobi is seeking for qualified, experienced and highly motivated individuals to fill this position.


Core Responsibilities

Prepare reports and make recommendations on outstanding loans for further decision making.

Maintain an updated register on loan related insurance claims and ensure prompt reimbursement.

Monitor debt collection response cycles and contacts as well as credit control performance.

Report and monitor all risks associated with loan recovery.

Ensure collection portfolio remains within accepted limits by monitoring accounts on daily basis and appropriate actions taken.

Investigate and resolve any customer cases queries and complaints. 

Regularly review non-performing loans and initiates recovery plans.

Ensure loan repayments and submit reports about the same.

Review cases already handed over to Credit Board for review.

Compile all required periodic loan recovery reports.

Compile and submit CRB Reports.



Good analytical, communication and interpersonal skills.

High degree of integrity.

Outstanding organizational and time-management abilities

Problem-solving and decision-making aptitude



Diploma in Cooperative Management or a related field, 

Bachelor’s degree or professional qualifications in a related field will be an added advantage.

Minimum holder of grade C+ in KCSE.

Ability to use the computer efficiently.

Valid Certificate of good conduct.


How To Apply

Interested and qualified candidates should make their applications via Co-operative bank's career portl using the link

Apply for this Job Now

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