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Job Description

RESPONSIBILITIES

Effectively handle clients calls, queries and emails

Build strong relationship management and integration with other business units across the company for efficient services delivery to clients

Identifying opportunities to improve current processes to be at par with the changing client requirements

Handling clients complaints and ensuring that they have been resolved.

Keep all relevant clients’ records and contact details.

Handling client and leads assignments within the service-level agreement (SLA) timelines

Handling client trainings, client events and client site visits

Ensure proper recording of all transactions including: client's contributions, withdrawals, rollovers and any corporate actions

Drive efficiency by spearheading automation processes and enhance internal systems for communication within the department

Follow up on clients’ overdue payments by sending payment reminders

Ensure timely issuance of business confirmations to clients

Ensuring proper Know Your Client (KYC) is done on all onboardings

Any other duties as may be assigned from time to time

REQUIREMENTS

Must have achieved at least a Minimum C

Must hold a diploma qualification.

Ability to work on a day and night shift

Working knowledge in Microsoft Office (Word, PowerPoint, and Excel)

Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards

Excellent communication and relationship building skills

Ability to carry out assigned tasks to completion with minimal directions

Covid-19 vaccination certificate

How To Apply

Interested and qualified candidates should make their applications to Cytonn via their career portal on https://careers.cytonn.com/

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