Client Relationship Manager

Date Posted: Jan. 20, 2023, 2:59 p.m.

Corporate Staffing Services

Job Description

Key Responsibilities:

Act as the main point of contact in all matters relating to client concerns and needs

Build and strengthen client relationships to achieve long-term partnerships 

Maintain accurate client records, keeping track of any contract updates and renewals

Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Meet and exceed your set revenue and product target by developing relationships with targeted customers. 

Take inquiries and requests from customers and address their needs

Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs

Meet regularly with other members of the team to discuss progress and find new ways to improve business

Generate progress reports to give to clients and higher-ups within the organization

Identify upsell, cross-sell, and renewal opportunities and communicate with the team regularly

 Engage with clients at a senior, decision-making level to understand their business needs, to leverage our Solutions to meet the customer’s business needs and to grow relationships with a longer-term focus.

Create a long term and short-term strategy to HOD in conveyance of how you can show the capability to meet and exceed set target

Create and manage sales pipeline and achieve pipeline conversion to sales targets.

Ability to review self-sales closure ratio and continuously push to reduce it 

Developing and managing targeted marketing activities with our Sales department.

Attend all training on existing or new services offered by the organization

Know and adhere to all the setout renewal, cross sell and churn processes and use the systems relevant to the processes (Odoo) 

Gather market intelligence and share with the team on a daily/weekly basis

Work hand in hand with team in analyzing potential areas of growth and where we can groom 

Any other duties and responsibilities as the company sees fit.

Skills and Qualifications

Bachelor’s degree in a Sales and/or Marketing related field

4-5 years relevant working experience in Account management three of which should be at the senior level preferably in an ICT environment

Chartered Institute of Marketing (CIM) qualifications or its equivalent exam MS-900: Microsoft 365 Fundamentals, Sophos Sales, Bitdefender Sales, Parallels RAS Sales Managed IT Sales, Standard Operating Procedures

Experience or qualification in ICT-related an added advantage.

Proven track record of meeting or exceeding quotas and receiving positive customer feedback

Ability to multitask and juggle several responsibilities simultaneously

Strong written and verbal communication skills 

Good attention to detail and organizational skills

Proven Solution Selling or Consultative account development skills with high levels of documentation

Excellent presentation skills

Learn fast with regard to new systems and solutions

Self-starter with excellent communication skill

Build relationships internally and externally

Work independently, using initiative

Work well within a team

Attention to detail

Efficient written and oral communication skills

Self-motivated, hardworking, sociable, and driven by professional success

How To Apply

If you are up to the challenge, possess the necessary qualification and experience; kindly send your CV only quoting the job title on the email subject to [email protected] or [email protected]

Apply for this Job Now

Related Jobs

Call Center QA - Releiver careers, salaries. 2024 Job vacancies at for Call Center QA - Releiver in Kenya. Apply today.

customer service Nairobi, Kenya Mar/15/2024

Customer Account Managers careers, salaries. 2024 Job vacancies at for Customer Account Managers in Kenya. Apply today.

customer service Nairobi, Kenya Mar/15/2024
Corporate Staffing Services

Financial Controller-IT

Corporate Staffing Services careers, Corporate Staffing Services salaries. 2024 Job vacancies at Corporate Staffing Services for Financial Controller-IT in Kenya. Apply today.

customer service Nairobi, Kenya Feb/05/2024
Ilara Health

Collections Agent - Nakuru

Ilara Health careers, Ilara Health salaries. 2024 Job vacancies at Ilara Health for Collections Agent - Nakuru in Kenya. Apply today.

customer service Nairobi, Kenya Feb/05/2024