Act as the main point of contact in all matters relating to client concerns and needs
Build and strengthen client relationships to achieve long-term partnerships
Maintain accurate client records, keeping track of any contract updates and renewals
Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Meet and exceed your set revenue and product target by developing relationships with targeted customers.
Take inquiries and requests from customers and address their needs
Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
Meet regularly with other members of the team to discuss progress and find new ways to improve business
Generate progress reports to give to clients and higher-ups within the organization
Identify upsell, cross-sell, and renewal opportunities and communicate with the team regularly
Engage with clients at a senior, decision-making level to understand their business needs, to leverage our Solutions to meet the customer’s business needs and to grow relationships with a longer-term focus.
Create a long term and short-term strategy to HOD in conveyance of how you can show the capability to meet and exceed set target
Create and manage sales pipeline and achieve pipeline conversion to sales targets.
Ability to review self-sales closure ratio and continuously push to reduce it
Developing and managing targeted marketing activities with our Sales department.
Attend all training on existing or new services offered by the organization
Know and adhere to all the setout renewal, cross sell and churn processes and use the systems relevant to the processes (Odoo)
Gather market intelligence and share with the team on a daily/weekly basis
Work hand in hand with team in analyzing potential areas of growth and where we can groom
Any other duties and responsibilities as the company sees fit.
Skills and Qualifications
Bachelor’s degree in a Sales and/or Marketing related field
4-5 years relevant working experience in Account management three of which should be at the senior level preferably in an ICT environment
Chartered Institute of Marketing (CIM) qualifications or its equivalent exam MS-900: Microsoft 365 Fundamentals, Sophos Sales, Bitdefender Sales, Parallels RAS Sales Managed IT Sales, Standard Operating Procedures
Experience or qualification in ICT-related an added advantage.
Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Ability to multitask and juggle several responsibilities simultaneously
Strong written and verbal communication skills
Good attention to detail and organizational skills
Proven Solution Selling or Consultative account development skills with high levels of documentation
Excellent presentation skills
Learn fast with regard to new systems and solutions
Self-starter with excellent communication skill
Build relationships internally and externally
Work independently, using initiative
Work well within a team
Attention to detail
Efficient written and oral communication skills
Self-motivated, hardworking, sociable, and driven by professional success