Africa Markets is growing and becoming a strategical region. Given the expansion of Markets activities in Africa and the increasing regulatory focus around control-related tasks this role is critical to maintaining a robust control environment across multiple desks and businesses.
The Business Manager is responsible for various risk, control and administrative activities and will also be required to work on an enhanced Governance and Oversight Framework. This will include assisting with implementing risk and control initiatives such as preventative controls, data quality, valuations, managing external audits, addressing legal entity and regulatory issues and business continuity activities.
Due to enhanced regulatory scrutiny, the Business Manager will have responsibility for ensuring legal vehicle controls are in place to support the Head of Markets. The role is to assist in business growth through maintaining a sound control environment, facilitating new business initiatives, product expansion and driving technology change within the business.
This role requires extensive liaison with multiple functions within the business and support functions at all levels, including Risk, Finance, Legal, Compliance and Operations and Technology as well as liaison with other Markets Businesses and Legal Vehicles.
To accomplish these objectives the candidate will need a diverse and wide range of skills and knowledge / expertise, as well as excellent interpersonal and communication skills to ensure alignment across Function, Product and Geography. The Business Manager coordinates and manages activities such as the tracking of business financials, employee headcount and other administrative needs as necessary including ad hoc projects as needed.
The role will be based in one of the Africa countries and will report to the Africa Business Unit Manager.
Partner with local and regional business management team to ensure alignment of business goals
Assist leadership and stakeholders with developing projects, determining strategies, and defining/providing metrics
Liaise with regional and product partners on relevant control and regulatory updates, especially items for escalation and mgmt. awareness
Proactively manage the outstanding issues and CAPs to resolution or mgmt. reporting across product, country and cluster.
Implement and maintain a robust escalation framework to ensure relevant stakeholders are apprised of issues
Support country and cluster Markets heads in their oversight of the risk & control framework
Keep up to date on regulatory obligations and deliverables, incorporating relevant functional and product partners
Ensure robust oversight of Markets issues pertaining to legal entity requirements
Advance control framework including executing Manager’s Control Assessment testing, operational loss processes, and corrective actions
Prepare materials, record minutes, and follow-up as needed on items for business committees and/ or regular business meetings
Seek out sources, track, consolidate and analyze ad-hoc and regular business requests
Drive implementation of business-driven projects across functions, working closely with relevant senior leadership
Provide input into and recommend technology change, process improvements and control framework enhancements
Seek out and ensure corrective actions are implemented for control related issues and remedial action is taken
Communicate business knowledge, product knowledge, and requirements to business and internal support functions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
The job may require limited travel.
5+ years of relevant experience
Experience with foreign exchange and/or interest rate products preferred
Demonstrated expertise of Microsoft Office product suite; basic macro coding experience and proficiency in Microsoft Access and PowerPoint preferred
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
The incumbent will be responsible for enforcing underwriting controls in the branch including on-barding, certificates, booking of business, documentation, Implementing underwriting guidelines, processes and procedures to ensure quality underwriting and business, ensuring profitability of the branch through quality control and on-boarding, ensuring quality documentation, timely turn around and maintaining excellent customer service and retention support.
The job holder will be responsible for meeting production targets, both new and renewal by generating new and maintaining business from all channels in all the regions.