Achieves and maintains a high performance standard based on a thorough knowledge of, and adherence to, established Church World Service Resettlement Support Centre (CWS/RSC Africa),
Department of State (DOS), United States Citizenship and Immigration Services (USCIS), and Refugee
Processing Centre (RPC) policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.
Travels throughout Sub-Saharan Africa, as assigned, or works remotely to conduct resettlement
interviews with refugee applicants, collecting biographical information and establishing refugee claims,in a dignified and professional manner.
Conducts the AOR Screening and Pre-screening interviews, either in person or remotely, per the daily
minimums set by Field Processing Department Management, in a non-confrontational, objective, and dignified manner.
Determining case composition and ensures all refugee cases are cross-referenced according to established standard operating procedures.
Establishing the validity of an applicant’s identity through verification of all demographic and biographic information including, but not limited to, names, nationalities, birth dates, and locations of all immediate family members in order to complete the refugee case history as required.
Collecting all identity information including photographs, height, and weight.
Documenting applicant’s persecution claim.
Analysing, evaluating, and assessing the eligibility of refugee applicants for final adjudication by USCIS officers.
Prepares cases for USCIS, including reviewing physical file and START database.
Assists in Adjudications Circuit Rides, which includes completing post-Adjudication review updating
fingerprints, and preparing and distributing decision letters.
Runs Quality Check reports to ensure complete and accurate files, as well as identifies and correct
processing errors prior to USCIS adjudication.
Works with other Programs departments as necessary to properly update cases.
Assists as needed in preparing for and execution of circuit rides. This may include but is not limited to;
requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters, clean up at the end of the circuit ride, and other tasks as assigned by the Supervisors.
Completes and updates all case files and all database records.
Writes deferrals and info memos for referring agency action, as required.
Conducts file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
Assists in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.
Analyses complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.
Trains new staff as required and contributes to the development of Field Processing Department training procedures and their implementation.
Contributes to the development and updating of processing guides for the Field Processing Department in coordination with Supervisors, Managers and Coordinators.
Undertakes other duties as assigned by CWS/RSC Africa Management.
Four (4) years paid work experience required
Casework or previous resettlement/humanitarian experience is preferred.
Strong verbal and written English language skills;
Second language is an advantage; Somali, Tigrinya, French, Amharic, Kinyarwanda or Arabic are
Demonstrated computer skills, especially Microsoft Word, Excel, Outlook, PowerPoint;
Strong organizational and time management skills;
Meticulous attention to detail.