The Nairobi office serves as the regional coordinating office providing the required networking to facilitate delivery of services on a timely basis to meet and exceed our clients’ expectations.
The business analyst/consultant will be focused on product sales (IDEA and Alessa), support, and administration
Qualifications and experience
Bachelor’s degree in business administration or computer based related course
Must have a minimum of at least 1 year working experience in a marketing, sales or events management role dealing with clients directly.
Having undertaken and passed Certified Information Systems Auditor (CISA)
Regular follow up, update and communication of leads progress of on a weekly basis.
Undertake product research in the industry or the competition to confirm strength of alternatives against our products.
Find and initiate contacts with prospects, identifying prospect’s needs and closing the sales
Collect and document referrals and reference letters from existing clients
Manage the client support, centralisation and documentation of issues, tracking and response to customers’ queries and needs.
Ensure customer retention of 80 percent to ensure future revenue of 20 percent of its existing customers.
Plan and manage the preparation of proposals, materials, marketing and administration of IDEA and Alessa engagements and events like Sector breakfast, IDEA launch, IDEA conference etc; and preparation of Software deliveries, Tutorials, Training manuals, Training Certificates, and client feedback forms
Manage the deployment of CaseWare Analytics at client premises, remote assistance and periodically assist in high profile trainings.
Update Client contact information and maintain an up to date maintenance, contracts, courtesy visit schedule and IDEA / Alessa returns and payments
Redirect client support requests to appropriate CaseWare team internal and external to resolve and ensure documentation is kept to form a repository
Manage and review the CaseWare dashboard and management of debtors, billings and disbursements and ensure all engagements achieve a minimum of the following metrices:
75 days of lockup
72% utilization on average
Value per hour of USD 65 after CaseWare returns
Ensure proper risk management and filing for all engagements
Skills and attributes
The ideal candidate must;
Be agile to adapt to changing internal and client demands and ensure quality delivery of our services within stipulated timeframes
Have good communication and organization skills
Be willing to travel on short notice
Be a fast learner and analytical thinker.
Have excellent business writing skills.
Have experience working in a complex, fast moving environment.
Be able to work effectively with minimal supervision.
Be a team player.
A fantastic opportunity to work in exciting professional services firm
Continuous learning and development
Exposure to multi-disciplinary client service teams
Unrivaled space to grow and be innovative
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