Customer Care Representative - Casual.

Date Posted: March 6, 2022, 5:19 a.m.

Job Description

Job description

About the role.

BURN is looking for an exceptional, efficient customer care representative – casual, to fill a parttime role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relation management. You will be responsible for conducting customer surveys’, data entry and analysis using Excel, maintaining customer database, identifying areas of improvement, and finding solutions.

 

Duties and Responsibilities.

Attend to Customer Service Cases using an SMS-based platform and/or customer care phone line:

Help customers register product.

Conduct customer surveys via phone or SMS.

Help customers with warranty returns and repairs- sending repair information and directions, liaising with service stations to ensure proper repair.

Answer customer queries and directing them to proper channels.

Follow-up with customers to ensure product satisfaction and address any confusion with use.

Attend to customer messages & calls and respond accordingly.

 

Maintain Customer Database & SMS platform.

Data entry and organization/cleaning.

Conduct basic analysis using Ms. Excel on customer care statistics and create simple reports.

Translate messaging and responses.

Set up and modify automated messaging of SMS platform.

Support & System Improvements.

Support other departments in regard to customers info and service.

Identify area for improvement and bring issues to the team’s attention as well as helping to follow through with solution implementation.

Help set up new functionality in SMS platform.

BURN Ambassador.

Always maintain integrity and be a positive ambassador for BURN

Strive for continuous improvement for our services that we offer our customers

Maintain an open and receptive attitude when receiving feedback and suggestions

Continuous improvement for our services and the experience that we offer our customers.

 

Requirements (E – essential, D – desirable):

 

E- Excellent verbal communication and interpersonal skills

E- Highly organized, punctual, and professional

E- Proactive attitude and takes initiative to problem solve

E- Experience in customer-facing tasks (customer care, direct sales, relation management, etc.)

E- Working knowledge & experience in using Ms. Excel for data analysis and reporting.

D- Experience in leadership role and/or organizing events

D- Knowledge of BURN products

 

How To Apply

Apply for this Job Now

Related Jobs

Contact Center Agent

At ICEA LION Group we seek to recruit qualified candidates for the position of Contact Center Agent. The position holder will be responsible for handling customer engagement and interactions that come through the contact centre as per the set customer experience standards.

customer service Nairobi, Kenya Apr/06/2022

Customer Care Executive

We are seeking to hire an efficient customer service executive who will handle customer inquiries act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

customer service Nairobi, Kenya Jan/09/2022

Customer Experience Supervisor

We are looking for an experienced Customer Experience Supervisor who will be responsible for leading, coordinating, directing, and motivating the customer experience team to deliver a world-class customer experience to Twiga customers.

customer service Nairobi, Kenya Nov/17/2021

Customer Service Executive

Our client is a leading Credit Management Firm providing complete debt recovery solutions in Kenya and the larger East African region. They seek to hire Customer Service Executive who will be tasked with handling all Customer Care interactions by providing consistent standards of service to Client and ensuring customer satisfaction

customer service Nairobi, Kenya Aug/24/2021