Bancassurance Operations Manager

Date Posted: April 3, 2023, 9:11 a.m.

Old Mutual

Job Description

Job Description

Business Revenue Generation through Offering Specialist insurance classes (General Insurance, Retail Life Insurance, & Last expense)

Enhancing capacity to distribute such specialist classes for the existing banks channels and expansion to the general insuring public. This capacity entails formulating strategies for the intermediary business growth in these areas and to the existing bank customers from various business segments and regions. The role also requires one to build, nurture and manage a team in Claims and Underwriting to ensure growth of business, establishing, and managing business relationships and ensuring high customer service standards are maintained in line with the overall strategic plan.


Business processes that are IT supported.

100% utilization of all Modules within the Core bancassurance system “Rensoft” Full tracking of all customer requests trough CRM for efficiency. Utilization of EDRMS for leads and opportunities generation.

Product knowledge creation insurance specialist classes

Full product knowledge of key product lines, underwriting guidelines and claim processing. Product creation and bundling capabilities.

Financial Business Development and Reporting

Generating Commission Revenue for Bancassurance products from bank and non-bank customers with Special attention to specialist insurance classes. Management report (Performance, Board, Regulatory, Product performance and any Other report)

People Management

Lead, counsel and motivate the Operations team. Ensure retention of the operation officers. Co-ordinate the relationship of the business development with the operations team.


Ensure all instructions sent to underwriters are accompanied by risk notes. Ensure client furnish us with KYC documents before cover is placed in rensoft. Ensure compliance with approved SOPs(Standard Operations Procedures) Ensure the credit policies set are always met.

Policy Administration-Ensure quality control in all aspects of processing as stipulated in the procedures and product manual.


First Degree with professional Insurance qualification

Membership to a professional body


  • Relevant master’s degree

Knowledge and Skills

People management skills

Negotiation skills

Report writing

Analytical skills

Exposure to Rensoft, Tankey or AIMS Systems are necessary.

Computer Knowledge


At least 5 years Insurance experience with exposure in Underwriting and Claims Management

Personal Attributes


High Integrity & confidentiality

Due Diligence

Attention to Detail

Closing Date: 15 April 2023

How To Apply

Interested and qualified candidates should submit their applications to Old Mutual via their career portal using the link Old Mutual Careers

Apply for this Job Now

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