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Job Description

JOB PURPOSE

The job holder will be responsible for managing and recovering from the allocated Non-performing (NPLS) portfolio within all sectors of the Bank and strategizing for returning the accounts to performing status, full recovery or exit. In addition to this, the role-holder will undertake any other duty as assigned by the Manager – Debt Recovery.

KEY RESPONSIBILITIES

Portfolio Management

Customer Service

Compliance & Policy Implementation

MAIN ACTIVITIES

Portfolio Management

To proactively manage assigned portfolios and provide leadership to the team on debt collection and recovery work in identifying and promptly arresting default and thereby restrict monthly provisions within acceptable levels.

Provisions not to exceed set budget through proactive management of overdue accounts. 

Review proposals for restructuring, rescheduling and re-aging of distressed accounts in the loan portfolio.

Prepare reports to aid the team’s effort in daily collections and write Back to P&L.

Track and document early detection of problem accounts and ensure that they are escalated and acted upon as per Collections Strategy.

Timely follow-up with Legal and other external agents on accounts to ensure efficient and effective collections and or repossession/Auction.

Promptly attend to internal and external customer’s requests and queries either through call backs, faxing or mailing requested documents.

Clean up of the Debt book by making relevant recommendations for approval on a continuous basis.

Customer Service

Exceed external and internal customer expectations.

Provide leadership and mentor new members of the team to ensure they give customers information relating to the balance and general account status information to facilitate payments and provide feedback concerning customer payment behavior.

Minimizing customer complaints and ensuring all customer complaints are closed within the reporting period.

Giving customer feedback on time. This involves activities like sending client’s statements as per their request and responding to any queries that they may have.

Encouraging customers to take up more loans and open up business accounts as a means of income generation to the bank.

Risk & Compliance

Check for sources of funds on loan repayment and escalate any suspicious or undeclared source to the Compliance Unit.

Responsible for immediately alerting the MLRO on suspicious transactions or activities noted in customers’ accounts. Any inconsistent activities or transactions, any suspicious accounts, any attempted accounts or transactions, must be investigated and reported to the compliance function immediately, placing a clear basis of suspicion.

Attend training and maintain knowledge of and comply with all bank policies and procedures including Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules and regulations.

Participate or undertake Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing bank programs on a regular basis e.g. taking attestations, self-assessment tests, filling in compliance questionnaires as required

Comply and not to knowingly participate or assist in any violation of Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules, regulations or internal policies, procedure and guidelines.

Report suspected money laundering cases to their respective heads of units or to the Money Laundering Reporting Officer as soon as such incidents occur immediately with a clear basis of suspicion   

Avoid Misrepresentation and Malicious Reporting – knowingly making a false, fictitious or fraudulent representation e.g. statement, report, document.

Avoid Tipping Off customers being investigated so as not to knowingly prejudice an investigation by disclosing information.

Not provide advice or other assistance to individuals who attempt to violate or avoid Anti Money Laundering/Countering Financing of Terrorism/Countering Proliferation Financing laws, rules, regulations or corporate policies.

Respond to all AML/CFT/CPF queries when requested by Compliance Unit to allow the bank to comply with the requirements of The Anti-Money Laundering and Combating Financing of Terrorism Amendment Act

Co – operate fully with regulators and law enforcement agents and make available required documents and information.

DECISION-MAKING AUTHORITY

Directly reports to the Manager Debt Recovery

ACADEMIC BACKGROUND

Bachelor’s Degree in Business studies or Economics from a recognized university.

WORK EXPERIENCE

A minimum of five (5) years’ experience in banking operations with at least three (3) years of experience in collections and recoveries. 

Professional Banking qualification (CPAK) or Debt Collection will be an added advantage

Good understanding of credit risk policies on lending and debt collection.

Proven track record of consistently exceeding set targets.

Excellent people management skills

Versatility, flexibility, passion and commitment to quality service delivery

Knowledge in legislation relating to perfection of securities and requirements by regulating bodies.

Good understanding of SIDIAN BANK Credit risk policy and Debt recovery Manual.

SKILLS & COMPETENCIES

Technical Competencies

Analytical and structuring 

Action orientation 

Stakeholder engagement 

Commercial awareness 

Risk management

Behavioral Competencies

Planning and Organizing

Decisiveness 

 Interpersonal skills 

Negotiation and influencing

 Communication and presentation

PROFESSIONAL CERTIFICATION

Professional Banking qualification will be an added advantage

How To Apply

Interested and qualified candidates should make their applications to Sidian Bank via their career website using the link https://www.sidianbank.co.ke/about-us/careers/

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