KEY PRIMARY RESPONSIBILITIES
Checking policy documents and endorsements in line with the company’s underwriting manual;
Identifying and referring insurance risks that require reinsurance arrangements ;
Addressing enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
Addressing reconciliation issues in liaison with the finance department and following on claims
Responding to internal and external audit queries and implementation of recommendations;
Preparing quotations, policy documents, issue certificates and cover notes;
Sending renewal notices to clients and advise on changes in policy if any;
Complying with statutory, regulatory and internal control processes at the business units;
Responsible for timely renewal invitations as per the SLA;
Developing departmental budget and business plans to achieve the set company targets;
Participating in company CSR and brand building activities in liaison with other departments;
Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
Implementing interdepartmental SLA in liaison with other departmental heads;
Participating in departmental meetings, projects and committees as assigned.
Bachelor’s degree in Actuarial Science or an equivalent.
JOB SKILLS AND REQUIREMENTS
Interpersonal and Communication skills
ACII/Diploma in Insurance
At least 4 years relevant experience
The Head of Channels will support the business to achieve its goals and objectives by using effective practices to support, maintain the channels infrastructure and applications to allow the business to achieve strategic objectives and deliver to customers the required channel services.
Reporting to the Head of Marketing, this role offers a unique opportunity to act as a truly focused Business Partner to the BUs, sitting within the marketing department. The successful candidate will deliver insightful analysis to answer key business questions that directly influence and deliver the businesses short- and long-term marketing strategy.