KEY PRIMARY RESPONSIBILITIES
Checking policy documents and endorsements in line with the company’s underwriting manual;
Identifying and referring insurance risks that require reinsurance arrangements ;
Addressing enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
Addressing reconciliation issues in liaison with the finance department and following on claims
Responding to internal and external audit queries and implementation of recommendations;
Preparing quotations, policy documents, issue certificates and cover notes;
Sending renewal notices to clients and advise on changes in policy if any;
Complying with statutory, regulatory and internal control processes at the business units;
Responsible for timely renewal invitations as per the SLA;
Developing departmental budget and business plans to achieve the set company targets;
Participating in company CSR and brand building activities in liaison with other departments;
Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
Implementing interdepartmental SLA in liaison with other departmental heads;
Participating in departmental meetings, projects and committees as assigned.
Bachelor’s degree in Actuarial Science or an equivalent.
JOB SKILLS AND REQUIREMENTS
Interpersonal and Communication skills
ACII/Diploma in Insurance
At least 4 years relevant experience
The Client Onboard Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction.
The Business Development Officer will be responsible for helping to communicate and educate medical professionals in Kenya and across Africa about the platform and encourage them to list. This position is suitable for a recent graduate with a bit of experience in sales and a strong desire to help build a market leader in the industry.