KEY PRIMARY RESPONSIBILITIES
Receiving, reviewing, distributing and giving recommendations on motor related claims mail. Advising on the motor claims repair estimate.
Reviewing external assessors reports and where possible supplying parts and coordinating the process or directly negotiating with the repairers;
Perusing claim documents to confirm claim is in order while looking out for potentially fraudulent claims and liaising with external assessors to provide pointers to the investigators;
Organizing and regularly monitoring Project Plato Teams (3 teams) to ensure the company achieves savings from parts supply and invoice discounting. Maintaining Plato records and attending Plato group meetings;
Assessing and re-inspecting motor vehicles and meeting brokers and clients in the field over repair complaints and dispute resolutions;
Managing salvage duties;
Making regular visits to garages to check on ongoing repairs.
Participating in company CSR and brand building activities in liaison with other departments.
Bachelor’s degree in automotive engineering or an equivalent.
JOB SKILLS AND REQUIREMENTS
Technical knowledge in motor engineering and motor vehicle repairs
Diverse knowledge in motor vehicle trends and part sourcing
Client relationship management skills
At least 4 years’ relevant experience
The Client Onboard Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction.
The Business Development Officer will be responsible for helping to communicate and educate medical professionals in Kenya and across Africa about the platform and encourage them to list. This position is suitable for a recent graduate with a bit of experience in sales and a strong desire to help build a market leader in the industry.