KEY PRIMARY RESPONSIBILITIES
Receiving, reviewing, distributing and giving recommendations on motor related claims mail. Advising on the motor claims repair estimate.
Reviewing external assessors reports and where possible supplying parts and coordinating the process or directly negotiating with the repairers;
Perusing claim documents to confirm claim is in order while looking out for potentially fraudulent claims and liaising with external assessors to provide pointers to the investigators;
Organizing and regularly monitoring Project Plato Teams (3 teams) to ensure the company achieves savings from parts supply and invoice discounting. Maintaining Plato records and attending Plato group meetings;
Assessing and re-inspecting motor vehicles and meeting brokers and clients in the field over repair complaints and dispute resolutions;
Managing salvage duties;
Making regular visits to garages to check on ongoing repairs.
Participating in company CSR and brand building activities in liaison with other departments.
Bachelor’s degree in automotive engineering or an equivalent.
JOB SKILLS AND REQUIREMENTS
Technical knowledge in motor engineering and motor vehicle repairs
Diverse knowledge in motor vehicle trends and part sourcing
Client relationship management skills
At least 4 years’ relevant experience
The incumbent will be responsible for enforcing underwriting controls in the branch including on-barding, certificates, booking of business, documentation, Implementing underwriting guidelines, processes and procedures to ensure quality underwriting and business, ensuring profitability of the branch through quality control and on-boarding, ensuring quality documentation, timely turn around and maintaining excellent customer service and retention support.
The job holder will be responsible for meeting production targets, both new and renewal by generating new and maintaining business from all channels in all the regions.