Group/Credit Life Administrator

Date Posted: Oct. 3, 2022, 4:29 a.m.

APA Life Assurance

Job Description


  • Preparing Policy documents, certificates, endorsements, and other official company documents in line with the company’s underwriting manual
  • Authorize debit notes, certificates, and endorsements as per the authorization framework
  • Address inquiries and feedback from clients within the timeline stipulated in the service charter/and or SLAs signed with respective clients
  • Observe strict adherence to cash and carry rule and/or company credit control policy and escalate exceptions
  • Address reconciliation issues in liaison with the finance department and the client/intermediary
  • Responding to internal and external audit queries and implementing recommendations
  • Comply with statutory, regulatory, and internal control processes at the business units
  • Responsible for timely renewal invitations, processing of payments, and renewal confirmation as per company guidelines
  • Maintaining accurate records in the EDMS and confidential maintenance of medical examination reports and up-to-date records on follow-up of medical requisitions, premiums, PIN numbers, and renewal confirmations as per the set timelines
  • Participating in company CSR and brand-building activities in liaison with other departments
  • Identify and prepare commission statements on a weekly basis
  • Retention of the existing business and new business


  • Bachelor’s degree in Insurance/Actuarial Science or an equivalent


  • Interpersonal and Communication skills
  • Time management skills
  • Good negotiation skills


  • Progress in IIK Diploma or CII Diploma


  • At least 3 years of relevant experience
  • Experience in Pension business administration is an added advantage

How To Apply

Interested and qualified candidates should send their applications to [email protected] and [email protected] for Software Development role

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