KEY PRIMARY RESPONSIBILITIES
Checking policy documents, endorsements and agreements with service providers and approving membership certificates or other official documents in line with the company’s underwriting manual;
Identifying and referring insurance risks that require reinsurance arrangements ;
Addressing enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
Addressing reconciliation issues in liaison with the finance department;
Responding to internal and external audit queries and implementation of recommendations;
Allocating incoming mails amongst team members and ensuring they are worked on within the agreed turnaround times;
Complying with statutory, regulatory and internal control processes at the business units;
Responsible for timely renewal invitations, processing of payments and confirmation done by the team as per the SLA;
Maintaining accurate records and up to date record on follow up of medical requisitions, premiums, PIN numbers and renewal confirmations as per the set timelines;
Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
Developing departmental budget and business plans to achieve the set company targets;
Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
Participating in company CSR and brand building activities in liaison with other departments;
Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
Implementing interdepartmental SLA in liaison with other departmental heads;
Participating in management meetings, projects and committees as assigned
ACADEMIC QUALIFICATIONS
Bachelor’s degree in Actuarial Science or an equivalent.
JOB SKILLS AND REQUIREMENTS
Leadership skills
Teamwork skills
Interpersonal and Communication skills
Analytical skills
PROFESSIONAL QUALIFICATIONS
ACII/Diploma in Insurance
EXPERIENCE
At least 6 years relevant experience
Interested and qualified candidates should send their applications to [email protected] and [email protected] for Software Development role
Apply for this Job NowThe incumbent will be responsible for enforcing underwriting controls in the branch including on-barding, certificates, booking of business, documentation, Implementing underwriting guidelines, processes and procedures to ensure quality underwriting and business, ensuring profitability of the branch through quality control and on-boarding, ensuring quality documentation, timely turn around and maintaining excellent customer service and retention support.
The job holder will be responsible for meeting production targets, both new and renewal by generating new and maintaining business from all channels in all the regions.
This position is responsible for meeting healthcare business corporate production target, both new and renewal by generating business directly and from intermediaries and supporting the section with the required documentation
JOB PURPOSE Ensuring overall Branch Management, Staff Management, Business Growth and Development and Operational Excellence. This role also develops and implements business strategies to deliver performance and growth targets as well as maintain good business environment.