KEY PRIMARY RESPONSIBILITIES
Checking policy documents, endorsements and agreements with service providers and approving membership certificates or other official documents in line with the company’s underwriting manual;
Identifying and referring insurance risks that require reinsurance arrangements ;
Addressing enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;
Addressing reconciliation issues in liaison with the finance department;
Responding to internal and external audit queries and implementation of recommendations;
Allocating incoming mails amongst team members and ensuring they are worked on within the agreed turnaround times;
Complying with statutory, regulatory and internal control processes at the business units;
Responsible for timely renewal invitations, processing of payments and confirmation done by the team as per the SLA;
Maintaining accurate records and up to date record on follow up of medical requisitions, premiums, PIN numbers and renewal confirmations as per the set timelines;
Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;
Developing departmental budget and business plans to achieve the set company targets;
Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;
Participating in company CSR and brand building activities in liaison with other departments;
Training, coaching and mentoring staff in order to improve performance and cohesion within the department;
Implementing interdepartmental SLA in liaison with other departmental heads;
Participating in management meetings, projects and committees as assigned
Bachelor’s degree in Actuarial Science or an equivalent.
JOB SKILLS AND REQUIREMENTS
Interpersonal and Communication skills
ACII/Diploma in Insurance
At least 6 years relevant experience
Interested and qualified candidates should send their applications to [email protected] and [email protected] for Software Development roleApply for this Job Now
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