Business Service Team Supervisor/Leader

Date Posted: April 26, 2021, 5:42 a.m.

APA Life Assurance

Job Description

 

KEY PRIMARY RESPONSIBILITIES

Checking policy documents, endorsements and agreements with service providers and approving membership certificates or other official documents in line with the company’s underwriting manual;

Identifying and referring insurance risks that require reinsurance arrangements ;

Addressing enquiries and feedback from clients within the timelines stipulated in the service charter and/or SLAs signed with respective clients;

Observing strict adherence to cash and carry rule and/or company credit control policy and escalating exceptions;

Addressing reconciliation issues in liaison with the finance department;

Responding to internal and external audit queries and implementation of recommendations;

Allocating incoming mails amongst team members and ensuring they are worked on within the agreed turnaround times;

Complying with statutory, regulatory and internal control processes at the business units;

Responsible for timely renewal invitations, processing of payments and confirmation done by the team as per the SLA;

Maintaining accurate records and up to date record on follow up of medical requisitions, premiums, PIN numbers and renewal confirmations as per the set timelines;

Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations;

Developing departmental budget and business plans to achieve the set company targets;

Entrenching performance based appraisal of departmental staff in line with their set KPIs and departmental targets;

Participating in company CSR and brand building activities in liaison with other departments;

Training, coaching and mentoring staff in order to improve performance and cohesion within the department;

Implementing interdepartmental SLA in liaison with other departmental heads;

Participating in management meetings, projects and committees as assigned

 

ACADEMIC QUALIFICATIONS

Bachelor’s degree in Actuarial Science or an equivalent.

 

JOB SKILLS AND REQUIREMENTS

Leadership skills 

Teamwork skills

Interpersonal and  Communication skills

Analytical skills

 

PROFESSIONAL QUALIFICATIONS

ACII/Diploma in Insurance

 

EXPERIENCE

At least 6 years relevant experience 

 

How To Apply

Interested and qualified candidates should send their applications to [email protected] and [email protected] for Software Development role

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