Team Leader Payments

Date Posted: July 27, 2021, 3:45 p.m.

Job Description

Job Summary

Delivering of exceptional business performance through working as part of a team, which undertakes a wide range of processing and servicing activities.

Working closely with the team manager to influence consistent achievement of agreed service level standards

Adhere to the standards set under Payments rules as per the current Procedures and Processes for documents examination.

Manage the document examination processes, ensuring that all documents are accurately and timely examined.

Ensure documents are handled as per bank procedures.

Provide leadership to the back office and customer facing team members championing a strong culture of performance development.

Sign off all document examined up to an equivalent of USD 100,000 or as may be allocated from time to time for all Payments transactions.

Team Leadership


Job Description




Receipt of work at Payments

Verify signatures on Telegraphic Transfers-E17, salaries, transfers, and other instructions

Ensure call back is done as per set limits.

Authorize instructions per set limits

Control and reconciliation of controlled stationery working stock at CSC.



Monitor the receipt of documents from documents preparation department to ensure adherence to SLA.

Obtain cross rates from Dealers/Treasury operations to a different foreign currency account.

Monitor workflow in the team and ensure adherence to SLA.

Verify signatures on all the instructions received.

Ensure call back is done as per set limits.

Authorize instructions per set limits

Control and reconciliation of controlled stationery working stock at Payments.

Check and authorizing both manually and electronically the following products:

Telegraphic Transfers, Salaries, and other Cash Management (Absa Integrator, Bank Direct, Mpesa etc).

Ensure all customer instructions are logged in the respective registers.

Ensure all requests are properly authorized and signatures verified before processing.

Ensure revenue is collected as per tariff.

Ensure all errors are captured.

Ensure daily reconciliation of liability and suspense accounts is done.

Covering of deals with dealers and following up on outstanding deal tickets.

Daily actioning of Payments reports.

Actioning of Nostro outstanding report form PAIS

Own and manage customer Queries and complaints ensuring a seamless world class customer service.

 ensure all queries are captured.

 provide a monthly summary of queries received to the team Manager.

 Ensure prompt and quality filing.

 Preparation and submission of accurate returns



Promote teamwork at Payments.

Provide ways and means of challenging the way we have always done our things. Challenge the status quo. Support an empowering climate within the team. Share knowledge, experience, best practice, and provision of constructive feedback as required and when necessary.

Support and adopt the implementation of change initiatives.

Participate in local events to support local needs, develop individual and team skills and raise Absa Kenya profile in the local community



Ensure adherence to the Group IT security policy and controls in accessing the system

Comply with Operational risk and rigor in respect to protecting our people, customers, assets, and the organization.

Carry out snap-checks in a timely manner.



Agree your personal development (PD) objectives with the team Manager

Pursue Self-Development to increase personal effectiveness, acknowledge strengths and areas for development.

Obtain constant feedback on Personal Development from your team leader and other team leaders.

Pursue self-Development to increase personal effectiveness, acknowledge strengths and areas for development



Achieve operational rigour compliance in all aspects of the Corporate back office processing.

Undertake snap checks and ensure operational weaknesses identified are addressed.

Actively participate in operational change management activities as required.

Implement and monitor the operational risk management guidelines for the centre, working with other team managers to identify and resolve

Manage the operational risk profile i.e. DRCA, Risk events and Health /safety standards compliance.

Develop and maintain a fit for purpose Business Continuity Management Plans in conjunction with Team Managers

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.

Understand and manage risks and risk events (incidents) relevant to the role.


Knowledge and skills

Good knowledge of branch-based products and services frequently used by Retail, Business Banking and Corporate customers, including features and set-up arrangements.

A good understanding and working knowledge of all computer systems and applications used at Payments.

Good knowledge of all Payments and corporate products.

An understanding of the team performance objectives.

A working knowledge of relevant legislation e.g. KYC, Money Laundering, Service standards, Healthy and Safety Standards etc.

Excellent Customer Service.



Proficient in internal computer Operating Systems and Applications.

Numeric and Analytical skills.

Team working skills

Good interpersonal skills

Payments products knowledge.



Higher Diplomas: Business, Commerce and Management Studies (Required)


How To Apply

Interested and qualified candidates should make their Applications to Absa Bank Limited via the link Jobs at Absa

Apply for this Job Now

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