Reporting to Head of Digital Channels with the responsibility to design and develop product propositions and platforms that deliver holistic solutions to Absa customers and their ecosystems. The role holder shall also be responsible for managing the performance of the products/platforms through its lifecycle ensuring that customer value and ROI are optimized. The role shall interact with partners who are co-innovators in the product development and management process.
Execution of Product Roadmap & Strategy – 40%
Define compelling value propositions within the Virtual Banking space by understanding customers’ needs, pains, and gains.
Develop innovative solutions that will be delivered through digital and/or electronic channels that respond to market needs or identified gaps in the market.
Periodically review existing products based on customer feedback and market trends to ensure continuous product utilization.
Management of current product offering to ensure smooth delivery thereof and collection of all related revenues.
Continuous engagement with strategic alliances and partners to ensure adequate product and process support to drive revenues.
Continuous propagation of process innovation to maximize competitive advantage. • Develop and implement product development processes and standards that ensure a consistent superior product proposition to customers.
Identify and develop product performance metrics to ensure attainment of business case objectives.
Ensure quality assurance procedures are in place to continually evaluate quality of the customer experience to enhance performance and productivity.
Share best practice and market intelligence to ensure we deliver a competitive solution.
Identify, develop, and support execution of acquisition marketing campaigns.
Anticipate global trends and identify probable impacts on the business and provide direction and solutions
Build capability to ensure fulfillment of the sales and service functions
Product Management & Stakeholder Engagement – 40%
Identify and manage internal stakeholders and external partnerships including technology and service vendors, commercial partners and internal support teams to deliver on project deliverables.
Assemble and manage the project teams.
Secure and maintain business commitment / involvement from stakeholders and obtain feedback at all stages of the project.
Analyze feedback from stakeholders and determine way forward.
Monitor and manage Project progress, project scope and control change.
Identify strategic and cross functional issues.
Establish and manage appropriate project Risk, Opportunities, Change and Issue management procedures.
Forecast and ensure delivery of likely business benefits.
Manage compliance with Absa project practices and methodologies.
Ensure the business is prepared for the change, including agreement of acceptance criteria and sign-off.
Determine readiness of service and obtain sanction to proceed to roll-out
Review pilot and assess quality of deliverables and controls.
Ensure the impact of the project on the operational and IT infrastructure is assessed and communicated.
Ensure the project deliverables are presented to the business within timescales contained in Project plan and within budgets agreed on inception.
Prepare project reports within specified standards and timescales.
Manage Project Interdependencies.
People Management – 20%
Foster a positive, prideful work environment with open communications and timely resolution of conflicts.
Cascade information to the project team, give briefs on assignments and technical explanations.
Review and assess performance of project team members against plans.
Discuss and finalize performance development plans and ratings for your direct reports.
At least 3 – 5 years’ experience in product development in a financial services environment
Detailed understanding of the full range of Absa Africa Retail and Business Banking services and product set
In-depth understanding of the various mobile banking platforms
In-depth understanding of Fintechs
Detailed understanding of Absa Africa Retail business processes and other associated process
Detailed understanding of Absa Africa risk policy
Detailed understanding of Absa Africa RBB strategy, operating structure and interfaces with other functions
Detailed understanding of Absa Africa structure and interfaces e.g. BOS
Detailed knowledge of Absa Africa People policies and procedures
Maintain up to date knowledge of competitor and local market activity
Knowledge and Skills
Knowledge and experience in developing and implementing innovative product offerings.
Knowledge and experience in implementation of digital platforms and solutions end to end
Strong commercial/ entrepreneurial acumen
Strong networking skills at a high level
Highly developed analytical and perceptive skills
Ability to develop, plan, execute and implement according to corporate and project plan strategies
Team working – building and developing high performance
Proven people, leadership and negotiation skills.
A result driven ‘team player’, personality with a willingness and ability to work in a dynamic working environment.
Innovative, with prior experience in product development.
Strong communication skills both in person and in writing with excellent presentation skills. • Strong organizational skills
Enthusiastic attitude and focus on results.
A high aptitude and comfort level with technical environments and the ability to work in a highly demanding environment and able to meet aggressive deadlines.
Higher Diplomas: Business, Commerce and Management Studies (Required)