Product Manager, Mobile Channels

Date Posted: April 3, 2021, 9:59 a.m.

Job Description

DESCRIPTION

The jobholder is will develop and implement Bank’s Mobile-First Digital strategy and ensure the Bank has an excellent go-to–market strategy for all Mobile Channels to increase penetration & utilization, and reduce churn on the Bank’s Mobile Channels across the market segments. Additionally, they will consistently create differentiated Mobile-First offerings through innovation and partnering to grow the Bank’s profitability and to deliver on strategic objectives.

Key Responsibilities

Develop the Bank’s Mobile-First Digital strategy for Kenya liaising with the Head of Digital.

Design, create, deliver and maintain a robust Mobile channel offering with intuitive digital customer journeys that effortlessly increase conversions/transactions, improve experience, generate revenue and lower cost to serve.

Liaise with Corporate Communications/Retail/Commercial/Corporate Business Units for Mobile Channel marketing and rollout of new Mobile channel features, services and experiences.

Reduce transaction costs via innovative Mobile channel products and services to decongest banking halls.

Create strategic alliances/partnership to grow the banks’ market share in its chosen niche.

Define and document Product Papers, Standard Operating Procedures (SOPs), SLAs and Risk Management Frameworks for all Mobile Channel digital solutions.

Work with other support units i.e. Retail/Commercial/Corporate Business Units, Operations, Risk Management, Product Development, Fincon, Operations and IT to maximize products’ ROI/RO.

Perform other duties as may be assigned by the Head of Digital.

 

REQUIREMENTS

Qualification

A good first degree in any discipline or equivalent degree. Relevant Masters’ degree will be an advantage

A recognized professional certification will be an added advantage.

 

Required knowledge, skills and abilities

Excellent digital products knowledge

Excellent Mass market Customer Sales & Service engagement capabilities

Excellent Digital Marketing skills

Strong Data Analysis skills

Good negotiation /presentation skills

Knowledge & understanding of Retail market

Good Oral & Written communication

Organization and coordination skills

People Skills

Strategic orientation

Initiative/Entrepreneurship/ taking ownership

Analytical Skills/ Problem solving

Self-Management

Interpersonal Skills

Supervisory Skills

Organization and coordination skills

People Skills

Generic Skills

Strategic orientation

Initiative/Entrepreneurship/ taking ownership

Analytical Skills/ Problem solving

Self-Management

Interpersonal Skills

 

BENEFITS

Competitive renumeration package

 

How To Apply

Interested and qualified candidates should make their applications to Access Bank via their career portal using the link Jobs at Access Bank Kenya

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