Product Manager, Mobile Channels

Date Posted: April 3, 2021, 9:59 a.m.

Job Description

DESCRIPTION

The jobholder is will develop and implement Bank’s Mobile-First Digital strategy and ensure the Bank has an excellent go-to–market strategy for all Mobile Channels to increase penetration & utilization, and reduce churn on the Bank’s Mobile Channels across the market segments. Additionally, they will consistently create differentiated Mobile-First offerings through innovation and partnering to grow the Bank’s profitability and to deliver on strategic objectives.

Key Responsibilities

Develop the Bank’s Mobile-First Digital strategy for Kenya liaising with the Head of Digital.

Design, create, deliver and maintain a robust Mobile channel offering with intuitive digital customer journeys that effortlessly increase conversions/transactions, improve experience, generate revenue and lower cost to serve.

Liaise with Corporate Communications/Retail/Commercial/Corporate Business Units for Mobile Channel marketing and rollout of new Mobile channel features, services and experiences.

Reduce transaction costs via innovative Mobile channel products and services to decongest banking halls.

Create strategic alliances/partnership to grow the banks’ market share in its chosen niche.

Define and document Product Papers, Standard Operating Procedures (SOPs), SLAs and Risk Management Frameworks for all Mobile Channel digital solutions.

Work with other support units i.e. Retail/Commercial/Corporate Business Units, Operations, Risk Management, Product Development, Fincon, Operations and IT to maximize products’ ROI/RO.

Perform other duties as may be assigned by the Head of Digital.

 

REQUIREMENTS

Qualification

A good first degree in any discipline or equivalent degree. Relevant Masters’ degree will be an advantage

A recognized professional certification will be an added advantage.

 

Required knowledge, skills and abilities

Excellent digital products knowledge

Excellent Mass market Customer Sales & Service engagement capabilities

Excellent Digital Marketing skills

Strong Data Analysis skills

Good negotiation /presentation skills

Knowledge & understanding of Retail market

Good Oral & Written communication

Organization and coordination skills

People Skills

Strategic orientation

Initiative/Entrepreneurship/ taking ownership

Analytical Skills/ Problem solving

Self-Management

Interpersonal Skills

Supervisory Skills

Organization and coordination skills

People Skills

Generic Skills

Strategic orientation

Initiative/Entrepreneurship/ taking ownership

Analytical Skills/ Problem solving

Self-Management

Interpersonal Skills

 

BENEFITS

Competitive renumeration package

 

How To Apply

Interested and qualified candidates should make their applications to Access Bank via their career portal using the link Jobs at Access Bank Kenya

Apply for this Job Now

Related Jobs

Assistant Manager

Purpose: Assist the revenue assurance manager in implementing a fully functional revenue assurance function in the bank under finance department

banking & insurance Nairobi, Kenya May/10/2021

Client Onboarding Senior Analyst - C11

The Client Onboard Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.

banking & insurance Nairobi, Kenya May/10/2021

Client Onboarding Analyst - C09

Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction.

banking & insurance Nairobi, Kenya May/10/2021

Business Development Officer

The Business Development Officer will be responsible for helping to communicate and educate medical professionals in Kenya and across Africa about the platform and encourage them to list. This position is suitable for a recent graduate with a bit of experience in sales and a strong desire to help build a market leader in the industry.

banking & insurance Nairobi, Kenya May/06/2021