Reporting to the Manager, Mobile Channels this role is responsible driving the end-to-end mobile channels experience designs from discovery through delivery to utilization. The role is responsible for designing new features and improving existing ones to create simple and yet powerful experiences on the bank’s digital products. The role will work closely with product managers as well as internal and external developers to deliver on the bank’s digital agenda. This role is also responsible for gathering and prioritizing product and customer requirements on the channels, defining the product vision, and working closely with technology development teams both internal and partners to deliver winning products.
Translate product concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences
Facilitate the bank’s digital products vision by researching conceiving, sketching, prototyping, and user-testing experiences
Produce a wide range of high-quality user experience deliverables leveraging best practices such as journey maps, personas, user flows, concept models, wireframes and prototypes
Continuously test and review the banks digital products and identify design problems and devise elegant solutions
Provide input and expertise in strategic design and user-experience decisions related to core, and new, functionality and features
Lead continuous usability tests and research to effectively synthesize user feedback/activity to deliver insights that inform product development
Work closely with contracted partners to provide direction on UI designs and illustration requests, while also providing basic UI designs as needed
Define project timelines and deliverables for design initiatives while reporting on statuses as it is executed
Manage testing and delivery of the bank’s digital channels’ user experience, look and feel and usability.
For the above position, the successful applicant should have the following:
University degree preferably in Information Technology, Business or related field from a recognized institution.
Master’s degree and professional qualifications will be added advantage.
At least 3 years’ experience in a similar role.
2 years’ experience in UI/UX product design for mobile applications, interaction design & prototyping.
Experience in visual design.
Sound experience in conducting user research.
Excellent relationship management skills.
The Commercial Team works with the M-Pesa leadership across our 7 OpCos to co-create the product strategy, drive thought leadership, design new products, and features, set commercial priorities with the engineering teams, and lead business development for strategic multi-country partnership opportunities.
Do you want to become a part of our ambitious and creative team of smart individuals and make a difference and you have what it takes? Then read on and apply for this exciting opportunity! As a Regional Manager you will be responsible for overseeing branch operations in the assigned region within the framework of the vision, policies, and values of Watu.