Title: Workshop Controller – Automotive Service Centre,
Gross Salary: Competitive,
Our client is an automotive service center start up. They seek to hire an experienced and organized Workshop Controller who will be tasked with ensuring seamless service to clients while ensuring compliance to company service charter
Ensuring quality control in the workshop.
Ensure repair parts are correctly ordered.
Conduct audits on the workshop team’s work and general compliance.
Ensuring the correct health and safety standards/procedures.
Providing estimates for servicing and repairs and setting timescales
Accurately recording technician time and writing technical reports and recommendations.
Assisting technicians with technical challenges to identify solutions
Ensuring warranty standards are adhered to.
Liaising with other departments with regards to parts and any other queries as the workshop representative.
Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind.
Ensuring that all work complies with health and safety and manufacturer policy, as well as company standards.
Qualifications and Requirements
Degree or Higher Diploma in Automotive Engineering
Minimum of 3 years’ experience in a similar role or as an Automotive Workshop technician
Organizational skills and Attention to detail
Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email
Problem solving and decision making
Motivated and able to motivate others
Leadership and ability to delegate
Ability to work under pressure
The incumbent will be run the daily administration issues at the Assessment Centre such as recording vehicles coming in and out of the assessment center, facilitating inspection of Mechanical parts and other admin and mechanical issues as per the standards of Service.