Title: Operations Manager – Restaurant,
Our client is a fast casual dining restaurant located in Thika. They seek to hire an efficient Operations Manager tasked with leading the full scope of operations in the organization. The successful candidate will report directly to the MD and will be responsible for ensuring the smooth running of the company’s operations.
Supervise all restaurant activities and ensure compliance to all company standards to increase all sales of labor costs and prepare various reports accurately and within timeframe.
Maintain optimal level of sanitary procedures for all food handling and maintain neat and clean kitchen area and ensure optimal quality of all food preparation and ensure compliance to all standards.
Administer performance of all service staff and schedule and evaluate all restaurant operations and provide training to all employees and maintain all work according to required policies and procedures and maintain knowledge of all food and beverage trends.
Prepare estimates of all food and beverage costs and coordinate with corporate staff and assist to purchase all required supplies and place required orders for all distributors and ensure response to all complaints.
Ensure compliance to all security procedures and design strategies to protect all employees and customers and design strategies to reduce injuries to staff and prepare various accident reports.
Manage all shifts for restaurant operations and schedule all process and maintain cleanliness at all times and assist to resolve all complaints and maintain food quality at all times and perform regular interviews with all employees.
Perform orientation and provide training to all new employees on restaurant processes and determine appropriate feedback from employees and maintain all restaurant plans.
Monitor emerging trends in the restaurant industry to stay up to date and relevant.
Set weekly and monthly sales performance and quality targets and ensuring they are achieved.
Skills & Qualifications
Must have a Bachelor’s Degree in hospitality management
Minimum of 2 years of experience in operations, in a fast-paced environment
Excellent communication skills, both verbal and written
Ability to work with minimal supervision
Team player with strong organizational and coordination skills; able to effectively establish optimal work schedules
Analytical, factual, and ability to look at situations from several points of view.
Able to drive initiatives and implement best practices in operations management
Responsible for supporting the growth of lubricants within the different Lines of Business (LoBs) and channels in the OU; B2B (direct), Retail, and B2C (indirect) through implementing the appropriate marketing initiatives in line with brand and business strategy.