Customer Service Jobs In Kenya.
Job Title: Call Center Agent,
Gross Salary: 25k,
Our client a shipping and logistics company seeks to hire a qualified person for the role of Call Centre agent. The call center agent will be the first point of contact for handling customer inquiries, complaints.
Duties and Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Strong verbal and written communication skills; in both English and Kiswahili
Proficiency in Microsoft Office applications e.g. Word Excel; PowerPoint etc.
Minimum 3 years experience in a similar role preferably in the service industry
Quality Assurance, customer complaint resolution, customer service, and call etiquette
Good team spirit and open-minded
Positive attitude and proactive collaboration
Good stakeholder management and customer service
Excellent communication and interpersonal skills
N/B: Female candidates are encouraged to apply